POLICIES & WAIVERS

Private Sessions, Appointments, and Camps (excluding basketball camps): All cancellations or schedule changes must be made 24 hours prior to starting time. Payment is required at the time of booking, even when booked by Athlete IV Athlete staff. We accept cash, check, or credit card.  Athletes/ Parents  will be charged the full amount of the session for no-shows and late cancellations.

Classes/Clinics: All cancellations or schedule changes must be made 8 hours prior to starting time. Payment is required at the time of booking, even when booked by Athlete IV Athlete staff. Athletes will be charged the full amount of the session for no-shows and late cancellations.

Holds/Suspensions: If a medical issue renders you unable to participate in training for an extended period of time, we will place holds on the services in your account where applicable.

Refunds: We handle refunds on a case-by-case basis to ensure our clients are fully satisfied with all purchases and services.

Athlete IV Athlete Camp/ Clinics  Refund Policy

• All Basketball Camp cancellation/refund requests must be in writing and emailed to admin@athleteivathlete.com Please include your child’s name that is registered for camp and the session (s) that you are canceling. Phone requests will not be accepted.

• If cancellation is received two weeks prior to the start date of camp, all monies paid, with the exception of a $100.00 administrative fee, will be refunded.  Please allow 14 days for processing.  All refunds will be issued in the same way that you made payment for camp.

• No refunds will be provided less than two weeks prior to the start date of camp.

• If the camper has a medical issue or a death in the family preventing them from attending camp, all monies paid, with the exception of a $100.00 administrative fee, will be refunded. If there is a medical issue, we will need a doctor’s note emailed to us that is included in your refund request.